When you know people well,
you know how to best take care of them.
COSMOTE Customer Care. Unique as you are.
We are well aware of your needs and we take care of you in many ways, any time, for whatever you might need. No matter what concerns you either at home or at your business, you will find here the most advanced customer care solutionsin order to solve all your communication issues.
ONLINE SUPPORT
cosmote.gr, designed according to your needs
For you looking for a unique navigation experience, new cosmote.gr is the ideal way to get informed about COSMOTE fixed and mobile telephony as well as COSMOTE TV. Equipped with a new responsive design, ideal for all of your devices, it helps you find out simply and quickly about offers, new packs and devices exclusively for you.
Chat Online
Contact directly, via Chat, one of our representatives about your concern and get an answer immediately.
Video Call in sign language
Make a live video call in sign language with one of our representatives so that you can get the help you need. The video call service is also available in sign language, exclusively by COSMOTE.
Call Back
One of our representatives contacts you ver the phone, as long as you fill in your details and the topic of your interest in the related form so that you can receive a call directly or whenever you schedule it.
Chat Online
Contact directly, via Chat, one of our representatives about your concern and get an answer immediately.
Video Call
Make a live video call with one of our representatives so that you can get the help you need. The video call service is also available in sign language, exclusively by COSMOTE.
ONLINE SUPPORTMy COSMOTE App
Acquire full control of your mobile and fixed connection with My COSMOTE App! Find out anytime your remaining air time or MB, choose among the packs available for activation, pay your bill, easily and simply, without passwords and top up your COSMOTE prepaid.
Find out more >
Find out more >
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ONLINE SUPPORTHelp & Support
Navigate on Help & Support and get information and instructions for your landline, mobile and COSMOTE TV such as:
- Hints & Tips Videos
- Instructions for the use and installation of your router, decoder or USB stick
- Hints & Tips Videos
- E-mail, internet and MMS settings for your mobile
Learn More
24/7 SUPPORT
At your disposal any time
For you desiring to make the most out of all our services in an easy and carefree manner, one person from our team is available 24/7 to help you with whatever you might need.
FOR HOME
13888
FOR HOME
13888
Call Customer Care for Residential Clients at 13888 so that we can propose solutions which cover all your needs and give you information about our products and services. If you are faced with a technical issue, one of our experts is always there to help you. Now, by using the COSMOTE UFixit service, via the camera of your mobile or tablet, the specialized representative can more easily than ever track down the problem in your connection and guide you in detail.
FOR BUSINESS
13818
FOR BUSINESS
13818
Call Customer Care for Business Clients at 13818 so that our experienced and specialized representatives can help you with whatever you need about your business. For direct and quality service, you can simply call at 13818, 24/7, 365 days per year, to get information about all of our services (Internet/Voice/Business IT Solutions etc), as well suggestions for integrated solutions for all your business needs in the telecommunications and IT field.
FOR HOME
13888
CLOSE
Call Customer Care for Residential Clients at 13888 so that we can propose solutions which cover all your needs and give you information about our products and services. If you are faced with a technical issue, one of our experts is always there to help you. Now, by using the COSMOTE UFixit service, via the camera of your mobile or tablet, the specialized representative can more easily than ever track down the problem in your connection and guide you in detail.
FOR BUSINESS
13818
FIND OUT MORE
Call Customer Care for Business Clients at 13818 so that our experienced and specialized representatives can help you with whatever you need about your business. For direct and quality service, you can simply call at 13818, 24/7, 365 days per year, to get information about all of our services (Internet/Voice/Business IT Solutions etc), as well suggestions for integrated solutions for all your business needs in the telecommunications and IT field.
SPECIALIZED SUPPORT
COSMOTE@YourService for every technological solution
In order to enjoy an integrated pack of solutions anytime at your home or business, we provide you with high quality specialized support. This way, you can handle needs ranging from a simple telephone plug to the complex needs of a business.
Find out more
SPECIALIZED TECHNICIANSThe right person by your side
More than 2,000 experienced technicians can directly respond to anything you might be confronted with regarding your connection at home. At the same time, our specialized people can support directly and effectively the everyday requirements of your business.
EXTENDED STORE NETWORKStores
Visit one of COSMOTE stores all over Greece so that our representatives can attend you for whatever you might need. In every store, you can get informed about integrated communication solutions which suit your needs regarding mobile and fixed telephony, internet and TV, while you can also pay your fixed and mobile telephony bills. For you looking for the most advanced services for your business, meet a Business Expert in our selected stores and find out more about all your business needs.
